SHIPPING & RETURNS
Shipping Options & Charges
Returning a Purchase
All returns (excluding Special/Custom orders) must be made within 30 days to qualify for a refund (less shipping charges). A restocking fee may be deducted from the final payment or an in store credit may be issued. To return an item please call our Customer Service Department at 1-877-ZHAVERI (942-8374) to obtain a Return Authorization Form and Number. You will also be advised as to which one of our service centers you should ship the item to at that time. For your protection, please insure all packages for the total dollar amount of the items being returned. We do not accept responsibility for items shipped incorrectly or wrongly insured. NOTE: No returns will be accepted without a Return Authorization Form and Number.
Returning a Gift
When items are returned, we will credit the original purchaser's credit card, or issue an in store credit. If you are returning an incorrectly shipped or defective item, call our Customer Service Department at 1-877-ZHAVERI (942-8374) for assistance, and possible reimbursement of shipping charges.